Privacy Policy
Last Updated: September 29, 2026
CarrierOrbit (“CarrierOrbit,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you use our website, https://carrierorbit.com/ (the “Website”).
This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices available to you.
1. Who We Are
CarrierOrbit helps owner-operators, small fleets, and growing trucking businesses find and connect with relevant service providers across areas including Fuel, Factoring, Dispatch, and TMS & Trucking Software.
Our website is:
Our privacy contact information is:
CarrierOrbit
Criterion Way
Dublin, OH 43016
United States
Email: privacy@carrierorbit.com
2. Information We Collect
Depending on how you interact with our Website and services, we may collect information that you voluntarily provide to us, as well as certain technical information collected automatically.
Information You Provide
This may include:
Name
Email address
Phone number
Company name
Job title or business role
Information about your trucking business or fleet
Service provider interests or requirements
Information submitted through contact, inquiry, or subscription forms
Marketing communication preferences
Any other information you choose to provide to us
Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, depending on the technologies and services installed on the Website. This may include:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website or source
General Website usage information
Information relating to Website performance and security
3. How We Use Personal Information
We may use personal information to:
Respond to questions, inquiries, and requests.
Provide information about CarrierOrbit and our services.
Help users find relevant service providers.
Facilitate requested introductions or connections between users and service providers.
Communicate with users about requests or services.
Send requested communications.
Send marketing communications where the recipient has provided the required consent.
Send marketing emails and, where separately authorized, marketing SMS messages.
Maintain, operate, and improve our Website and services.
Monitor and improve Website performance.
Prevent fraud, spam, abuse, and unauthorized activity.
Maintain the security of our systems.
Comply with applicable laws, regulations, legal processes, and governmental requests.
Protect our rights, property, users, and business.
4. Marketing Communications
CarrierOrbit may offer users the opportunity to receive marketing communications by email and SMS.
Marketing communications may include information about:
Relevant services
Service providers
Product or service updates
Offers and promotions
Industry-related information
CarrierOrbit news and updates
Where required, marketing consent is obtained through a separate consent mechanism that requires the user to take an affirmative action. Marketing consent is not combined with acceptance of this Privacy Policy.
For example, a user may be presented with a separate checkbox stating:
“I agree to receive marketing emails and SMS from CarrierOrbit about relevant services, providers, offers, and updates. I understand that I can withdraw my consent at any time.”
Marketing consent is not selected by default.
If you provide consent to receive marketing communications, we may use your email address and/or phone number for those communications.
You can withdraw your marketing consent at any time by using the unsubscribe or opt-out instructions included in our communications or by contacting us at privacy@carrierorbit.com.
Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.
5. Contact and Inquiry Forms
If you submit information through a CarrierOrbit contact, inquiry, registration, or subscription form, we may collect information such as your name, email address, phone number, company information, business requirements, and the contents of your submission.
We use this information to:
Respond to your inquiry.
Provide information you requested.
Provide or facilitate requested services.
Connect you with relevant service providers where appropriate.
Communicate with you regarding your request.
If you separately provide marketing consent, your information may also be used for the marketing purposes described in this Privacy Policy.
6. Connecting Users With Service Providers
A primary purpose of CarrierOrbit is to help trucking businesses find and connect with relevant service providers.
When you request information, an introduction, a quote, or another connection with a service provider, we may share information that is reasonably necessary to facilitate that request.
Depending on the request, this information may include:
Name
Email address
Phone number
Company name
Business or fleet information
Information about the services you are interested in
Other information you voluntarily provide in connection with the request
Information will only be shared for this purpose to the extent reasonably necessary to facilitate the requested connection or service, or as otherwise permitted by applicable law.
7. Cookies and Similar Technologies
Our Website may use cookies and similar technologies.
Cookies may be used for purposes such as:
Providing essential Website functionality.
Remembering preferences.
Improving Website performance.
Maintaining security.
Understanding Website usage.
Supporting analytics and other Website functions.
The specific cookies used on the Website may change depending on the WordPress configuration, plugins, analytics services, embedded content, and other technologies used by CarrierOrbit.
You can control or disable certain cookies through your web browser settings. Please note that disabling certain cookies may affect Website functionality.
8. WordPress and Website Services
CarrierOrbit’s Website is operated using WordPress and may use WordPress plugins and third-party services to provide Website functionality.
These services may process information necessary to operate the Website, provide requested functionality, maintain security, prevent spam, or improve Website performance.
The specific services and plugins used on the Website may change over time.
9. Website Caching and Performance
The Website may use caching and performance technologies to improve page loading speed and Website performance.
CarrierOrbit may use services provided by LiteSpeed Cache and QUIC.cloud for Website caching and performance.
For information about QUIC.cloud’s privacy practices, please review its applicable privacy policy.
10. Email and Marketing Service Providers
CarrierOrbit may use third-party email and marketing service providers to deliver communications and manage marketing subscriptions.
For example, CarrierOrbit may use Mailjet for email delivery and marketing communications.
When you subscribe to marketing communications, information such as your name, email address, phone number where applicable, subscription status, and consent-related information may be processed by our service providers as necessary to provide these services.
These providers may process information according to their own privacy policies and applicable agreements with CarrierOrbit.
11. SMS Communications
If CarrierOrbit offers SMS marketing or other SMS communications, we may use a third-party SMS service provider to deliver those messages.
We will use your phone number for marketing SMS communications only where the required consent has been obtained.
You may opt out of marketing SMS messages by following the opt-out instructions provided in the applicable message or by contacting us at privacy@carrierorbit.com.
12. Information We Share With Third Parties
We may share personal information with third parties when reasonably necessary to operate our business, provide requested services, facilitate connections, communicate with you, maintain Website functionality, or comply with applicable law.
These third parties may include:
Website hosting providers
WordPress and WordPress plugin providers
Email and marketing service providers
SMS service providers
Analytics and Website performance providers
Security and spam-prevention providers
Cloud and technology service providers
Service providers with whom you request to be connected
Professional advisers and service providers
Government authorities or law enforcement where required or permitted by law
When you request a connection with a service provider through CarrierOrbit, we may share information necessary to facilitate that connection.
We do not sell your personal information merely because you submit information through our Website.
13. Legal Bases for Processing
Depending on the circumstances and applicable law, we may process personal information because:
You have provided consent.
Processing is necessary to provide a service or respond to your request.
Processing is necessary to comply with a legal obligation.
Processing is necessary to protect our rights, security, or property.
Processing is otherwise permitted under applicable law.
Where we rely on consent, you may withdraw that consent as described in this Privacy Policy.
14. How Long We Retain Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud and abuse, maintaining security, and complying with legal obligations.
The retention period may vary depending on:
The type of information.
The purpose for which it was collected.
Whether you continue to use our services.
Whether we have an ongoing business or legal relationship with you.
Applicable legal, regulatory, accounting, or reporting requirements.
Marketing contact information may be retained while you remain subscribed or until your marketing consent is withdrawn, subject to applicable legal and operational requirements.
15. Data Security
We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Security measures may include appropriate access controls, authentication, secure transmission technologies, system monitoring, and administrative safeguards.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
16. Data Breach Procedures
If we become aware of a security incident involving personal information, we will assess the incident and take reasonable and appropriate steps to contain, investigate, and address the incident.
Where required by applicable law, we will provide notifications to affected individuals, regulators, or other appropriate parties.
17. Third-Party Websites and Embedded Content
Our Website may contain links to third-party websites or services.
Our Website may also contain embedded content such as videos, images, articles, maps, or other content provided by third parties.
Third-party websites and services operate under their own privacy policies. Their collection and use of information may be different from ours.
We encourage you to review the privacy policies of third-party websites and services before providing personal information.
18. Analytics
CarrierOrbit may use analytics or similar technologies to understand Website traffic, usage patterns, and performance.
The specific analytics services used by CarrierOrbit may change over time.
19. Children’s Privacy
Our Website and services are intended primarily for businesses and business users.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us at privacy@carrierorbit.com.
20. International Data Transfers
CarrierOrbit and the third-party service providers we use may process personal information in countries other than the country where you reside.
Where applicable law requires specific safeguards for international transfers of personal information, we will take appropriate steps to comply with those requirements.
Third-party service providers may have their own arrangements and safeguards governing international data transfers.
21. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Request information about how your personal information is processed.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Request restriction of certain processing where applicable.
Object to certain processing where applicable.
Request portability of certain information where applicable.
Lodge a complaint with an applicable privacy or data protection authority.
To exercise an applicable privacy right, contact:
We may need to verify your identity before completing certain requests.
22. Marketing Opt-Out
You can stop receiving marketing communications from CarrierOrbit at any time.
For email communications, you can use the unsubscribe link included in the relevant email.
For SMS communications, you can use the opt-out instructions provided in the relevant message.
You can also contact us at:
Opting out of marketing communications does not necessarily stop non-marketing communications that are necessary to respond to your requests, provide services, administer an account, or comply with legal obligations.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, services, business practices, technology, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.
We encourage you to periodically review this page to stay informed about how we handle personal information.
24. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or CarrierOrbit’s privacy practices, please contact us:
CarrierOrbit
Criterion Way
Dublin, OH 43016
United States
Email: privacy@carrierorbit.com
Website: https://carrierorbit.com/